Human factors are nothing new, they have influenced decision making, and action taking for centuries. Now we need to take an approach that will prevent our business decisions, working conditions, and process design from having a negative impact on the conduct and decision making of our workforces.
It is no surprise that protection from human factors has been included in the latest revisions of AS91x0. We live in a world of immense pressure to complete, and this among other human factors can cause mistakes. For many years we have replaced blame with a root cause that ends in more training, but is the lack of apparent competence real, or a symptom of something else? Is it the pressure of the environment, poor instruction, overbearing expectations, or poor process design that underlies the issue?
By learning to create a culture, and practices that protect people from pressure and poor design we can error proof many of our systems, and allow our workers the freedom to do what is right.
Your tutor will guide you through the fundamentals of human factors, ways of detecting their causes, and how to include them in root cause analysis.